Salesforce support

Partner success is a top priority at Salesforce. With Partner Success Plans, we help grow your business by accelerating customer deployment, increasing user adoption and productivity, and maximizing customer ROI. Every Salesforce partner automatically gets a Partner Standard Success Plan for online support and training.

Each plan includes:. Please refer to the table in the Media section to understand how many cases you qualify for.

Salesforce Help & Support

PS helps customers manage every step of their Salesforce adoption with expert support, help, and offerings designed to accelerate business adoption. Partner Premier Success is for Salesforce partners. PPS gives partners direct access to expert technical resources allowing you to go to market faster.

If you do not have a PAM, please submit your question in a new case. Q: How should I create support cases for issues I experience on a client's implementation? The only exceptions apply for the below circumstances:. Q: How should I create support cases for issues I experience on my own Salesforce instance?

Please do not submit questions regarding your own Salesforce organization using the Support tab in the Partner Community. Developer support can be purchased five times in a 12 month period and includes 20 cases.

Any remaining cases upon expiration of the 12 month contract may not be transferred or credited. Development support is offered in certain situations.

Please submit a case for more information. If you don't use them, the number of case packs will reset at the beginning of the program year March 1. Q: If I submit a case with multiple questions, does that count as one case?

If you submit a case with multiple questions our support agents will create a case for each question. These cases will count towards your case pack limit. Q: Do issues identified as a bug count towards my case pack limit? Q: What if I use all of my Technical Support cases before the end of my partner contract? Can I purchase an additional case pack?We use three kinds of cookies on our websites: required, functional, and advertising.

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SOAP API Developer Guide

You also get access to community-based best practices and web-based support to help solve technical issues:. The Salesforce Premier Success Plan includes enhanced support, resources, and training to drive adoption.

Premier Success is available at a deep discount to Salesforce. If you are interested in pricing for Premier Success, please complete our Contact Me form. The Power of Us Hub is an online community and service portal for nonprofit and higher ed Salesforce users maintained and supported by Salesforce.

It is a place where you and your colleagues can learn, share, and collaborate with other users, partners, and sector experts to ensure that you are getting the most out of Salesforce. If you are more comfortable jumping on the phone and connecting with a live person, the Hub community offers office hours every Friday staffed by nonprofit and higher ed experts from the community.

Just review the schedule and click the link to log in to the online meeting. The Salesforce Developer Community is the online user community for Salesforce Developers maintained and serviced by Salesforce.

salesforce support

In this community, you can access the developer library, developer tools, and developer forums. Log in to the Developer Community. Your Salesforce. For general support requests, we recommend logging a technical support case with Salesforce or asking the community. Was this article helpful? General Information. General Information We use three kinds of cookies on our websites: required, functional, and advertising.

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Click on the different cookie categories to find out more about each category and to change the default settings. Privacy Statement. Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies. Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.

Some examples include: cookies used for remarketing, or interest-based advertising. Data Model. Sales Objects.

salesforce support

Task and Event Objects. Support Objects. Document, Note, and Attachment Objects. User, Sharing, and Permission Objects. User Email Objects. Profile and Permission Objects. Record Type Objects. Product and Schedule Objects. Sharing and Team Selling Objects. Customizable Forecasting Objects. Forecasts Objects. Territory Management 2. Territory Management. Process Objects. Content Objects. ContentNote Objects. Chatter Objects.

Salesforce Knowledge Objects. Consent Management Objects. Standard Objects. Custom Objects. Core Calls. Describe Calls. Utility Calls. SOAP Headers.Salesforce takes reports of abuse seriously. To help us process your report quickly, please describe the situation. For privacy and security reasons, we may not be able to share the outcome of an abuse case that you report.

Salesforce isn't the provider of this listing and hasn't reviewed it. To understand how this affects security and trust, see the Master Subscription Agreement. All Apps Customer Service Support. By Support. Get It Now. Rating 0. Watch Demo Demo. Overview Reviews. To continue, log in with your Salesforce credentials. Log In By submitting this request, you agree to share your information with Salesforce and the provider of this listing, Support.

Listing: Support. Don't have a Salesforce account? Continue as Guest. Salesforce Terms and Conditions. Before you go to the code repository, the provider requests your contact information. To install this package, the provider would like to contact you to assist with setup. You can install this package from the provider's website.

How to Log a Salesforce Support Case

Before you leave AppExchange, the provider requests your contact information. Before we continue, the provider would like to know a little more about you. Job Title Enter a valid Job Title - job title must be at least 2 non-numeric characters. Phone Enter a Phone Number that is at least 9 digits. Choose your country. Please accept the terms and conditions.

By submitting this request, you agree to share your information with Salesforce and the provider of this listing, Support.Sales Forecasting : Sales forecasting and analytics are some of the many powerful features that Salesforce CRM offers. Sales Tracking Software : Robust sales tracking features help you analyze sales pipelines, perform win-loss analyses, and more. Sales Content Management : Make sure your reps have easy access to winning sales materials, right within your SFA application.

Salesforce Reviews : Read honest reviews from real Salesforce customers. Sales Contact Management : Salesforce CRM gives your entire company a degree view of each of your customers with online contact management.

Mobile Customer Service : Mobile customer service solutions so your customer can find help from any device, anywhere. Help Desk Software : Help desk software for small businesses. Help Desk Tools : Help desk tools offer small businesses an all-in-one customer service software solution.

Call Center Management. Small Business CRM. What Is Cloud Computing? Channel Management Software. Customer Service Tools. Self Service Portal. Help Desk Software Pricing. Get the best of Desk. Get set up in minutes. Respond to customers today. Simple guided setup and live help will get you up and running fast so you can provide personalized support to your customers today.

Help customers across multiple channels. Route inquiries from help center, email, phone, chat, and social channels through one easy-to-use console. So you can ensure that customers get to the right support team member right away — no customization required. Give every employee the tools to help any customer — with the power of the 1 customer service solution.

Customize your service processes. Integrate with third-party systems. With powerful APIs, Salesforce is able to integrate with your other existing systems to accommodate the complex needs of your business. Scale your support across any channel.

salesforce support

Salesforce delivers the whole support picture, in real time, informing your insights with customizable reports, dashboards, and powerful artificial intelligence-driven analytics. Customers using Salesforce see service benefits like these. Why Salesforce? Discover how a unified platform helps every employee in your business drive customer satisfaction. Meet innovation that comes to you with trust and security.

Salesforce Support jobs

Customer needs and expectations are always changing. Get the latest technology, with free upgrades three times a year.Skip to Job PostingsSearch Close. Find jobs Company reviews Find salaries. Upload your resume. Sign in. Advanced Job Search. Remote Salary. Upload your resume - Let employers find you. Page 1 of 17, jobs.

Displayed here are Job Ads that match your query. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. For more information, see the Indeed Terms of Service. Abstract 3.

Although we support large, complex projects, our project teams are made up of smaller groups of relatively senior resources. Salesforce developer: 5 years Required. Performs technical analysis, design, configuration, and implementation support for system integrations and Salesforce…. Maintain and support custom objects, fields, and applications. Provide analytical support including data extracts and loading, reports, dashboards, and trend….

Establish end-user best practices, leverage administrative tools, and employ appropriate testing to support users in maintaining high levels of data integrity. Altabank 2. Participates in structured walk-throughs and other activities to review systems and provide training and support. Troubleshoot and resolve ad hoc issues. ApolloMD 3. The candidate will be responsible for day-to-day configuration, supportmaintenance, and improvement of the Salesforce.

Kryterion Inc 1. Resolve complex hardware and software related support issues. Priority Dispatch 3. You will serve as the point of contact for users who require supportconfiguration, reporting and training. Overall, how relevant are these jobs?Salesforce experts are here to help your business through Covid Learn More.

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By continuing to use this site you are giving us your consent to do this. Everything you need to get targeted advice, learn best practices, and connect with experts at every stage of your journey. Identify individuals who work the most with Premier and then set them up as your Premier contacts. Get expert coaching during these one-hour group sessions. Discover best practices, ask questions, and explore a specific topic.

Learn how Accelerators can help you sell faster and smarter, deliver great customer service, and run better marketing campaigns.

See how to work with our team of Certified experts to maintain and update your Salesforce solution. Set Up Designated Contacts Identify individuals who work the most with Premier and then set them up as your Premier contacts. Join the Trailblazer Community for exclusive access to best practices and hot resources. Take Advantage of Accelerator Webinars Get expert coaching during these one-hour group sessions.

Take Advantage of Developer Support. Boost Productivity. Watch An Introduction To Accelerators Webinar Learn how Accelerators can help you sell faster and smarter, deliver great customer service, and run better marketing campaigns. Request an Accelerator Learn who can request an Accelerator and more about the process of selecting and requesting.

Explore Admin Assist Learn how to increase your administration capabilities and capacity.


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